Levels of IT Support

There are three levels of IT support. Level 1 support consists of a single technician who can diagnose and repair any issue. This level is the first step in an escalated service. Next, level 2 technicians are responsible for resolving issues. Most end-user problems are fixed at this level, but if the problem cannot be resolved there, it will be forwarded to a higher tier. At this tier, issues that can’t be resolved are typically directed to the developers of the software or hardware. New components