January 31, 2022
Choosing an IT Support company can be a daunting task. While many people have heard of IT support, few understand how different the different types of support are. There are two main tiers of IT support: level one and level two. Basically, both levels are the same. At level one, an IT support technician will troubleshoot the problem and transfer it to a level two technician. At level two, they will solve the problem. While most issues that occur in offices can be resolved at this tier, there are some