IT support is one of the main support categories within the Computer Support field. Computer support specialists are typically employed by computer manufacturers or original equipment manufacturers. Many support specialists work for managed services companies or other third party businesses. In addition, some support specialists work in information technology departments of large corporations. IT support usually involves the use of telephone and non-invasive technologies, such as email or chat. Technical support specialists assist computer users with problems that occur with personal computers, including operating systems, hardware, security, or networking problems.
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