IT Support, also known as technical support, is the company’s way of helping people with computer problems. The services are usually over the phone. The goal of technical support is to help the customer resolve computer problems. Almost every major company has a tech department. The services of these departments are outsourced, and most large companies have outsourced their operations to a third party. This article will discuss what IT Support is and how it works.
There are three levels of support: level 0 support, level one support, and level